Water Damage Restoration FAQs

FAQs About Water Damage Restoration in Utah

1I have a flooded basement; what should I do?

Additionally, please:

  • Unplug anything electrical.
  • Turn off the power from the circuit breaker if you have water coming from light fixtures.
  • Remove any personal or sentimental items from the damaged areas.
  • Wait for a company to come begin the drying process.
2I have found water in my home. What is the first thing I should do?
You should immediately turn off the water source to prevent further damage from happening. Then, you should call a certified professional such as AAA Restoration.
3Does your company work with all insurance companies?
Yes, we work with all insurance companies.
4Will my water damage be covered by my insurance company?
If the damage is caused by water coming from inside your home, it should be covered. If the water is coming from outside your structure, coverage will depend on your insurance company.
5Do I have to use the restoration company my insurance agency recommended?
No, it is not stated anywhere in your insurance policy that you have to their recommended restoration company; you can use whichever one you want. Some people feel more comfortable using a third-party restoration company. It is completely up to you.
6What is going to happen to my damaged contents and/or furniture?
We can restore almost any damaged contents. Sometimes it is more effective to replace than repair. But, if an item has sentimental value, then we can most likely restore it for you.
7Do I have to replace the original materials or can I upgrade?
You can upgrade. While your house is already under construction, it is a great time to do any upgrades or remodels that you have been waiting for years to do. That being said, it is important to keep in mind that the insurance company is not responsible to pay for the upgrades.
8In addition to drying my structure, do you do reconstruction as well?
AAA Restoration is a one-stop shop. We will dry your home and also provide a complete rebuild or remodel, including cabinets and floor coverings. We are complete general contractors licensed in the state of Utah.
9Why can’t I clean up and dry out the damage myself?
Wiping up a small spill in the middle of the floor is okay but if water flooded a large portion of your home, it’s the water that is behind the wall or under the floors, that causes problems. These places are the perfect places for mold to grow. Also, if the water damage comes from a contaminated source like a sewer backup, it presents a serious health issue. In this case, you will want to avoid contact with the contaminated area and call AAA Restoration immediately.
10What does AAA Restoration do differently than I would do cleaning up the problem?
Our process begins with the removal of standing water. Using powerful pumps, we drain water from inside, around, and under the home to prevent further damage. Next, we use deodorizers and disinfectants to remove mildew, fungi, mold, and unpleasant odors. Our team also uses industrial-strength dryers to remove moisture from the air before it seeps into and behind your floors, walls, and ceilings.
11How soon can AAA Restoration come to my location?
At AAA Restoration, we answer our phones live 24 hours a day, 7 days a week. We have an average response time of 45 minutes from the initial contact.